Refund policy
Last updated 21 October 2026
We want you to be happy with what you paid for. This page explains refunds for our software development services and for digital products bought in the apps and websites we operate.
Software development services
- Deposits. A project deposit is refundable in full if you cancel before work starts. Once work has started, it is credited against the work completed.
- Milestones. If a delivered milestone does not meet what was agreed in the proposal, we fix it at no extra cost. If we cannot, we refund the payment for that milestone.
- Monthly plans. You can cancel with 30 days' notice. Months already started are not refunded, but any unused prepaid months are.
Digital products
Digital products are delivered instantly, so purchases are usually final once used. These exceptions apply:
- Something didn't work. If something you paid for isn't delivered or doesn't work, the credits are returned to your balance automatically. If that doesn't happen, contact us and we'll fix it.
- Unused purchases. If you bought credits by mistake and haven't used any of them, ask within 14 days of purchase and we will refund the payment in full.
- Charged twice or charged in error. We refund duplicate or mistaken charges in full.
- Anything else. Write to us and explain what happened. We look at every request individually and refund where it's fair to do so.
How to ask
Email support@kvm.ae from the email on your account, with the date and amount of the purchase. We reply within two working days.
How refunds are paid
Refunds go back to the card or payment method you used, usually within 5–10 working days depending on your bank. When a purchase is refunded, the credits it added are removed from your account; credits already used are deducted from your next purchase.
App Store and Google Play purchases
Purchases made inside our iPhone or Android apps are processed by Apple or Google, who decide on refunds for them. Request those at reportaproblem.apple.com or through Google Play's order history. Contact us too and we'll help where we can.